In home care

Support for families in situations where traditional child care options are not available or suitable

Eligibility

For whom is in home care suitable?

To receive in home care, you must be eligible to receive the Child Care Subsidy and:

  • Work non-standard or variable hours, outside normal child care service hours or
  • Live in an area that is geographically isolated from other types of approved education and care services or
  • Have challenging or complex family needs that other approved child care services cannot meet.
Subsidy available
Many families will be eligible for the Australian Government’s Child Care Subsidy.
Fees
Educators are registered members of Wanslea In Home care. Each educator sets their own fees and will provide you with their fee schedule. Depending on your Child Care Subsidy eligibility, you may be entitled to a rate of 0 to 85% of the actual fee or 0 to 85% at the family hourly rate cap (up to five children per family).

Wanslea charges a Parent Levy of 10% each week per family. You pay your educator your gap fee (after the Child Care Subsidy is applied) weekly. Wanslea In Home Care pays your educator the subsidised portion.

Our application process

1. Contact Us

Call or email the in home care support agency to ask any questions you may have and discuss the application process for in home care.

2. Complete your application

Complete the in home care application form. Your nearest in home care support agency will support you and your family to apply to ensure we have accurately captured all your needs.

3. Connect with a registered service provider

Once you’re approved, you will be placed on a waitlist. As soon as a place is available, we will arrange for a qualified educator to meet your family.

Contact Us
If you have already been approved for in home care, please use the details below to contact us.
Feedback and complaints

Your experiences are valuable in helping us to understand the impact of our services. If you believe your rights have been violated or you have been subjected to unfair or discriminatory behaviour, let us know. We also welcome you to share anything that could benefit future program participants.

Our feedback and complaint process is confidential, and you can remain anonymous.

Busy schedule? Let us call you.