Approved service providers work with the support agency in their State to deliver in home care to families. They fulfil a crucial role in service delivery, ensuring that educators are supported in their role and that families receive a high standard of care. Services are responsible for:
Once a family is approved for the in home care program, the in home care support agency will email them a list of service providers in their area. Families can then contact you and other available services to find out more about your fees, educator availability and policies and procedures.
All families are placed on the in home care support agency waitlist. You will be able monitor this list and advise when you can match a family with a suitable educator based on the family’s child care requirements captured in their Family Management Plan.
Once a place is available, you will connect the family with a qualified educator who meets their needs. Your organisation will support the educators through home visits and regular communication to create and implement an education program that caters to each child’s needs.
Your experiences are valuable in helping the in home care support agency to understand the impact of in home care services. If you believe your rights have been violated, are unhappy about a decision made on your behalf, or have been subjected to unfair or discriminatory behaviour, please let them know. The agency also welcomes you to share anything that can be implemented, improved upon or continued for the future benefit of the program. The feedback and complaint process is confidential, and you can remain anonymous.
Our feedback and complaint process is confidential, and you can remain anonymous.